Policies

Lead Time

Most standard finish iron orders are shipped within 2-3 weeks. Premium and Super Premium finishes take longer and lead time can vary; contact us for current lead times. ArtGlass Finials are made to order by different artisans; contact us for lead times on the style you are interested in. Onalux™ lead times vary and popular colors may be in stock; contact us for lead times.

Rush Orders

If you need your order shipped sooner, a rush charge of 30% may apply. All rush orders must be approved. Please contact us first. Premium Gloss and Super Premium Plated finishes cannot be rushed. ArtGlass may not be rushed.

Shipping & Handling

Approximate shipping and handling for estimate purposes only: Add 15% to order total.

Freight shipping required for one piece rods over 118": Per quote.

Installation

Professional installation into studs or wood backing is advised. Mounting hardware is included, but may not be appropriate for every installation. Touch up paint is included to match the screw heads if alternate mounting hardware is required. The selection, use, and procurement of proper mounting hardware lies solely with the installer. Ona Drapery Hardware Company will not be held liable for damages or injury resulting from improperly installed or inadequately supported hardware.

Returns

All custom iron drapery hardware including rods made to your specifications are non-returnable. Ona Acrylic and ArtGlass components are custom made per order and are non-returnable. Premium and Super Premium finishes are non-returnable. Standard components, including rings finials and brackets may be returned and are subject to a 25% restocking fee. No returns will be accepted after 45 days from shipment. All returns require prior approval.

Warranty

Ona Drapery Hardware manufactured goods are warranted free from defects in material and workmanship for five years from date of shipment. BTX® motorization kit is warranted free from defects in material and workmanship for three years from date of shipment. This warranty does not apply to wear resulting from normal usage, damage from mishandling, abuse, or exposure due to climatic conditions over which it has no control. This warranty does not cover removal or reinstallation costs.